Nikki and Tay Esen have been breathing life back into dying devices for more than a decade.

The Phone Surgery, their family-owned South Coast business, carries out mobile phone, laptop, tablet repairs from Batemans Bay to Kiama, and last year opened up a shop front in Terralong St Kiama Village.

Co-owner and director Nikki, who has a degree in business and event management, started the Phone Surgery with her husband Tay, an electrician by trade who now specialises in micro-soldering and is the business’ head technician.

“We opened the Phone Surgery in Batemans Bay in 2014 and we now have four locations, including Kiama Village, Nowra and Vincentia and as well as a repair van with that comes to you,” says Nikki.

“The Phone Surgery was one of the first repairers on the South Coast and has been in business for more than a decade,” says Nikki.

“Three years ago during COVID we also set up The Phone Surgery Repair Van, which does on-site repairs with a built-in workshop on wheels.

“We have two young children and know how busy life can get,” says Nikki. “Heading out to one of our stores, especially with kids in tow, can be challenging so The Phone Surgery Repair Van comes straight to your door, at home or work, to fix your broken devices on the spot.”

The Phone Surgery specialises in repairs for mobile phones, iPads/tablets, laptops, PCs, smart watches and other small electronic devices such as gaming consoles.

“We are a family-run business with a dozen employees, including myself and my husband.

“We are all passionate about providing our community with a fast and convenient repair service which includes screen and battery replacements, water damage, charging and audio issues, data transfers, virus removal and much more.

“The Phone Surgery offers free quotes for repairs of mobile phones, iPads/tablets, laptops and smart watches for popular brands such as Apple and Samsung. We also provide a wide range of accessories and brand new Samsung handsets and refurbished Apple iPhones.”

The Phone Surgery also specialises in electronic integrated circuit (IC) board repairs that require micro-soldering. IC board repairs can take up to 10 business days, depending on how complex the repair issue is, says Nikki.

“Tay has almost two decades of experience in the tech repair industry,” says Nikki. “He started as an electrical apprentice when he was 18 but changed careers to move into mobile phone repairs. He is a certified senior microsolderer and leads our team of 10 technicians as well as running the mobile repair van.

“A mobile phone repair can take anywhere from 30 to 60 minutes,” says Nikki.

“We can fix your iPad or tablet within two hours and laptops and PCs can take two to three days.”

Nikki says all repairs include a three-month warranty, battery replacements come with a six-month warranty and PC and laptop repairs also have a six-month warranty.

The Phone Surgery is located at Shop T14, 143 Terralong St and is open seven days from 9am to 5.30pm, 9-4pm Saturday 10-4pm Sunday. The mobile repair van operates from Monday to Friday.

The repair van can be booked online via the website www.thephonesurgery.com.au.

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