Telstra customers in Jamberoo will experience disruptions this week as the telco upgrades its mobile base station that services the town to bring a better 4G & 5G user experience.

The upgrades will improve the mobile site’s capacity, meaning faster downloads, smoother streaming and less congestion.

Mobile services in the area will be temporarily affected while the upgrade works are underway.

Telstra regional engagement manager Christina Cawkell said mobile customers will receive texts advising of the upcoming work.

“We know how important mobile connectivity is for Australians, whether you’re in the city or the country," she said.

“As data use over our mobile network continues to grow, adding extra 4G capacity to our mobile site in the area will help deliver faster downloads, smoother streaming and less congestion for customers.

"The work will also make the site ready for a further upgrade to our even faster 5G in the future.

“While disruption is required while the upgrade is underway, we’ll only be switching off the site when we need to and will have it back online and working better than ever as quickly as possible.”

Landline services, NBN and Satellite internet services, and mobile coverage from other providers will not be impacted.

Any calls to Triple Zero from a Telstra mobile when the site is off air will automatically connect to another mobile network if available for connection to emergency services.

The site will need to be switched off during the following periods:

• Monday 20 October from 7am to Wednesday 22 October to 5pm
• Thursday 23 October from 7am to 5pm – intermittent outages

Telstra customers can continue to make calls and send texts during disruption to mobile services by switching on Wi-Fi Calling.

This is a free setting on most popular mobile phones and allows your mobile to make and receive mobile calls while connected to Wi-Fi.

Telstra also encourages business owners to talk to their bank about connecting their EFTPOS terminals to their NBN or Wi-Fi connection to prevent delays in processing transactions.